Epson 3800 print head problem

Note: If you arrive at this page directly from a web search, please see also my more recent adventure with the Epson 3880, which has given me the same exact problems.


I just found out that my Epson 3800 printhead is likely dead, once again, and I will need to get it repaired (not cheap, but still ~1/2 price from getting a new printer). Frankly, at this point buying a new machine is probably a better idea: it costs $650 for repair at Epson, versus $1300 for a new 3880. However, the repair doesn’t give a whole new set of ink cartridges, which run at about $550 by themselves…

Epson says that my printer problem is unusual, and that they have seen it only on a single other 3800 machine so far: my black ink (PK) tank emptys itself in less than a week, even without any printing. Not recognizing this problem right away, I went through several PK cartridges… To compound the problem, this issue is not showing up in the ink counter, which shows the cartridge to be nearly full!  I went through 3 PK ink tanks before really understanding the problem. There was no apparent leak anywhere in the printer or around it. In fact, the maintenance tank eventually also became full, demonstrating that the ink was somehow getting leaking through the nozzles (Epson said this is very odd and very unlikely). Thankfully, Epson replaced the “summarily” emptied ink tanks since I had luckily kept them: Epson was able to verify that the tanks are showing full with the electronic ink counters. In any case, prints coming out with this printer issue are too dark and have excess black ink drops depositing on the paper. Not good!!!

UPDATE:  The printer ended up going to an electronics recycling company. Thanks to the $400 Epson in effect last September, I was able to get a new Epson 3880 for $750. It has been printing like a champ since then, and I make sure to run at least a weekly printout through it to keep the heads clean and the cartridge tanks shaken to avoid settling in of the pigmented inks.

Epson Stylus Pro 4000 with deflected nozzles

Hopefully you were not in the same situation I was in 2007. My Epson 4000 printer suddenly showed a bad case of deflected nozzles in the matte black channel. After the routine cleaning attempts, including the “Windex” pool under the parking head method, I had to have the printer checked by an Epson-certified repair shop. They concluded that the printhead needed to be changed, which would have cost between $700-900. As you can see from the images of the automatic ink check routine below, the effect of the deflected nozzles can be seen as gaps in the printed ink rectangles. What is clear is that the matte black, as well as the magenta inks, are the most likely to create troubles because of the larger carbon pigment particles that are present in the former. The magenta and yellow inks also dry easily and are the next likeliest inks to give troubles.


More discussion on this problem can be found here, but here is a summary:

In the end, after my many cleaning attempts, what worked best for all but the matte black channels came from advice I received from a professional printer: To unclog the nozzles, his trick is to park the head on top of an absorbing pad of lint-free material (Trader Joe’s sells a lint-free cleaning viscose pad that works great for this). I cut a 2×3 inch piece and placed it over a larger double layer of Saran foil to stop any ink from leaking to the rollers. Then, slowly move the head from left to right to cover the pad until you see a piece of pad on the left edge of the head. By parking the head over the pad overnight, a good amount of ink will seep through the nozzles, keeping them wet and dissolving most of the troublesome deposits. You may need to do this for up to 5-7 days, changing the pad every day. The head can be parked off the middle of the carriage without problem. If you don’t know how to unlock it, there is a lever near the top front of the head, next to the cutting blade; it needs to be slightly depressed to free the head. To find the lever, you will need to go under the plastic cover to the right of the rail system to find it. Don’t worry, nothing will bite you!

I hope this trick will help you if you are in the same situation:  I ended up doing exhibition prints on Epson Luster paper after this procedure. On the other hand, I was never able to recover the matte black channel, which I had seldom use for at the time. The 4000 and 4800 series of printers (as well as the all the larger series like the 9800) are very susceptible to clogging if the printer is not used regularly. Some professionals advise to print an Letter-size sheet every day.